If they should call or text you when they’re at th

When the customer arrives to pick up their order, you or your staff go out to their car to hand it over. The customer drives off feeling instant gratification because they didn’t have to wait for delivery. You’re done! Setting up curbside pickup services may feel overwhelming, but it doesn’t have to. That’s why we make it quick and easy for local retailers to implement this order fulfillment service—follow the steps below to set up curbside pickup for your store. The operations of curbside pickup—how to get it right Curbside pickup can make online ordering easier and more efficient, and Phone Number reduce shipping costs for customers. But if you don’t execute it properly, it could lead to a disappointing experience for shoppers and lost sales for you. Let’s look at the operational aspects of curbside pickup. Manage curbside pickup with the right people and space Whether it’s you or your sales staff, assigning curbside pickup management to one (or a few people) is crucial. Someone needs to be there to review and pack orders, notify customers that they’re ready for pickup, and hand off the items at the curb. Make a dedicated space in your retail store for pickup orders to stay organized. Allison Mistakidis, co-founder of Whiskeyjack Boutique “Make a dedicated space in your retail store for pickup orders to stay organized,” says Allison Mistakidis, co-founder of Whiskeyjack. “Also, use the Shopify POS app to manage and mark orders available for pickup once they’re packed and ready to go. This way, the customer gets a notification that it’s ready.”

Track inventory If you don’t sync your online and offline inventory, curbside pickup could be a disaster. The last thing you want is to disappoint a customer who makes an order online for curbside pickup and then receives a notification that the item isn’t actually in stock. “Our number one tip is to make sure your inventory is correct, because having a customer order a product that’s not physically in the store would be a bummer,” says Allison. Notify customers once their order is ready Manually reviewing online orders and sending emails or texts to customers letting them know it’s ready for pickup is time-consuming. That’s why we’ve created a curbside pickup feature for Shopify POS that lets you efficiently manage and track all pickup orders placed online and notify customers when they’re ready. Make it easy for customers to notify you when they arrive for pickup The whole idea behind curbside pickup is that your customers can wait for you in their car.

If you don’t know they’ve arrived, they might get impatient and come inside to let you know they’re curbside. To avoid this, you’ll need a way for customers to notify you once they arrive. After a customer places an order online and pulls up to your store, you can have them call or text you and then you can bring their order out to their car. For example, when you send them a notification telling them their order is ready for pickup, include a note saying, “Let us know once you’ve arrived by calling or texting 555-555-5555 with your order number.” Allocate a designated place where customers can wait for their order Depending on where your store is located, you may be able to reserve a parking spot close to your store for curbside pickup. Or if it’s not a high-traffic area, customers can line up in.

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